Terms of Purchase for Pandorau

Welcome to Pandorau. By placing an order on our website, you agree to the following Terms of Purchase. Please read them carefully before making a purchase.

1. Order Placement and Confirmation

When you place an order on our website, you are making an offer to purchase the selected products. We will send you an order confirmation email at the email address you provide shortly after receiving your order, which acknowledges that we have received your order. However, this does not constitute acceptance of your order. A binding contract between you and us will be formed only when we dispatch the products and send you a dispatch confirmation email.

2. Pricing and Payment

  • All product prices displayed on our website are in USD (United States Dollar) and include any applicable taxes, unless otherwise stated.
  • We accept various payment methods as indicated on our website. By providing your payment details, you warrant that you are authorized to use the payment method and that the information you provide is accurate.
  • Payment will be processed at the time of order placement. If we are unable to process your payment (e.g., due to insufficient funds or invalid card details), we will notify you and your order will not be dispatched until payment is successfully processed.

3. Shipping

  • Dispatch Time: We aim to dispatch all orders within 1-3 business days after receiving a successful payment. Please note that dispatch times may be extended during peak periods, such as holidays, but we will make every effort to meet the stated timeframe.
  • Delivery Time: After dispatch, the estimated delivery time for your order is 6-12 business days. This delivery time is an estimate and may be affected by factors beyond our control, such as customs delays, weather conditions, or postal service disruptions.
  • Shipping Cost: We offer free global shipping on all orders, with no minimum purchase required.
  • Shipping Tracking: Once your order is dispatched, we will provide you with a tracking number via email, allowing you to track the progress of your delivery.

4. Returns

  • Return Period: You have the right to return any product purchased from Pandorau within 60 days of receiving your order, provided that the product is in its original condition (unworn, unused, with all original packaging and tags intact).
  • Return Process: To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return. We will provide you with detailed instructions on how to return the product.
  • Return Shipping: You are responsible for the cost of returning the product to us, unless the return is due to a defect in the product or an error on our part (e.g., sending the wrong item). In such cases, we will arrange and cover the cost of return shipping.
  • Inspection of Returned Products: We will inspect the returned product upon receipt. If the product meets the return conditions, we will proceed with the refund process. If the product is not in its original condition, we reserve the right to refuse the return or deduct a reasonable fee to cover any loss in value.

5. Refunds

  • Refund Processing Time: Once we have approved your return, we will process the refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.
  • Refund Amount: The refund amount will be equal to the purchase price of the returned product, excluding any return shipping costs you incurred (unless the return is due to our error).
  • Delays in Refunds: Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider. We are not responsible for any delays caused by these third parties.

6. Product Availability

All products are subject to availability. In the event that a product you have ordered is out of stock, we will notify you as soon as possible and offer you the option to either wait for the product to be restocked (if we expect it to be available within a reasonable timeframe) or receive a full refund.

7. Product Information

We strive to provide accurate and detailed information about our products, including descriptions, images, and specifications. However, we cannot guarantee that all information is error-free. If you receive a product that differs significantly from the description on our website, please contact us at [email protected], and we will resolve the issue promptly.

8. Modification or Cancellation of Orders

If you wish to modify or cancel your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but we cannot guarantee that modifications or cancellations will be possible once the order has been dispatched.

9. Contact Us

If you have any questions or concerns about these Terms of Purchase, please contact our customer service team at [email protected]. We will respond to your inquiry as soon as possible.