Privacy Policy for Pandorau

Last updated: 2025 年 07 月 26 日

At Pandorau, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (including when you browse, purchase products, or interact with our services). By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information to provide and improve our services:

1.1 Personal Information You Provide

  • Contact Information: Such as your name, email address (e.g., when you create an account, place an order, or contact us at [email protected]), phone number, and shipping/billing address.
  • Account Details: If you register an account, we’ll store your username, password (encrypted for security), and preferences (e.g., size preferences, favorite categories).
  • Payment Information: When you make a purchase, we collect payment details (e.g., credit/debit card numbers, billing address) through our secure payment processors. Note that we do not store full payment card information on our servers—this is handled by trusted third-party payment providers who adhere to strict security standards.
  • Communication Data: Information from messages you send us (e.g., inquiries, feedback, or support requests), including the content of your messages.

1.2 Information Collected Automatically

  • Usage Data: Details about how you interact with our website, such as pages visited, products viewed, search queries, time spent on the site, and the device/browser you use.
  • Device Information: Such as your IP address, browser type, operating system, device model, and unique device identifiers.
  • Cookies and Tracking Technologies: We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons) to enhance your browsing experience. These help us remember your preferences, track site performance, and personalize content. You can manage cookie settings through your browser, but disabling cookies may affect some features of our website.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Process Orders: Fulfill your purchases, arrange shipping, send order confirmations, and provide updates on delivery status.
  • To Manage Your Account: Maintain your account, allow you to access order history, and personalize your shopping experience (e.g., showing recommended products based on your interests).
  • To Provide Customer Support: Respond to your inquiries, resolve issues, and assist with questions about products, orders, or services (using information from your messages to [email protected] or other contact channels).
  • To Improve Our Website: Analyze usage data to optimize site functionality, fix errors, and enhance user experience (e.g., understanding which products are popular to expand our collection).
  • To Communicate With You: Send important updates (e.g., changes to this policy, order delays) or marketing communications (e.g., promotions, new product launches) if you’ve opted in to receive them. You can unsubscribe from marketing emails at any time using the link in the message.
  • To Ensure Security: Detect and prevent fraud, protect against unauthorized access to our systems, and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • Trusted Service Providers: We work with third parties to help us operate our business (e.g., payment processors to handle transactions, shipping companies to deliver orders, email service providers to send communications). These providers are contractually required to use your information only to perform their services for us and to protect it with appropriate security measures.
  • Legal Requirements: We may disclose your information if required by law (e.g., to comply with a court order, subpoena, or regulatory request) or to protect our rights, property, or the safety of our customers or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a new privacy policy.

4. How We Protect Your Information

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. This includes:

  • Encrypting sensitive data (e.g., payment information) during transmission and storage.
  • Using secure servers and limiting access to personal information to authorized staff only.
  • Regularly updating our security practices to address new threats.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to minimize risk.

5. Your Rights

You have the following rights regarding your personal information, subject to applicable laws:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to update or correct inaccurate information.
  • Deletion: Request that we delete your personal information (where we have no legal obligation to retain it).
  • Opt-Out: Unsubscribe from marketing communications by clicking the “unsubscribe” link in our emails or contacting us at [email protected].
  • Restriction of Use: Request that we limit how we use your information in certain circumstances.

To exercise these rights, please contact us at [email protected] with your request. We will respond within a reasonable timeframe, typically within 30 days.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example:

  • Order information is retained to process returns, warranties, and comply with tax/legal obligations.
  • Account information is kept until you request its deletion (unless we need to retain it for legal reasons).

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, payment processors). This Privacy Policy does not apply to those sites. We recommend reviewing the privacy policies of any third-party sites you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date at the top of the page. We encourage you to review this policy periodically to stay informed about how we protect your information. Significant changes will be notified to you via email or a notice on our website.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

Email: [email protected]