Shipping Policy for Pandorau
At Pandorau, we understand that receiving your new jewelry quickly and safely is an important part of your shopping experience. This Shipping Policy outlines our procedures for processing, dispatching, and delivering your orders, so you know exactly what to expect.
1. Order Processing Time
After you place an order and your payment is successfully processed, our team will begin preparing your items for shipment. We aim to process and dispatch all orders within 1-3 business days. Business days exclude weekends and public holidays, so orders placed on these days will be processed on the next business day.
In some cases, processing time may be slightly extended. This can happen during peak shopping periods (such as holiday seasons), if an item requires additional quality checks, or if there are unexpected delays in inventory availability. If your order is likely to take longer than 3 business days to process, we will notify you via email with an updated timeline.
2. Delivery Timeframes
Once your order has been dispatched, the estimated delivery time is 6-12 business days to any destination worldwide. This delivery window starts from the date your order is marked as “dispatched” in our system.
Please note that delivery times are estimates and not guaranteed. They may be affected by factors beyond our control, including but not limited to:
- Customs clearance procedures (for international shipments)
- Local postal service delays
- Extreme weather conditions
- Transportation disruptions
You can track the progress of your delivery using the tracking number provided in your dispatch confirmation email. This will allow you to see real-time updates on where your package is in the delivery process.
3. Shipping Costs
We are proud to offer free global shipping on all orders, with no minimum purchase required. This applies to every country we ship to, and there are no hidden fees for international delivery. The price you see at checkout is the total amount you will pay—no additional shipping charges will be added.
4. Shipping Destinations
We ship to almost every country worldwide. If, for any reason, we are unable to ship to your specific location (due to local regulations or logistical constraints), this will be indicated during the checkout process, and you will not be able to complete your order for that destination.
5. Order Tracking
Once your order is dispatched, we will send you a dispatch confirmation email containing a unique tracking number and a link to the relevant courier’s tracking page. By entering this tracking number, you can monitor your package’s journey from our warehouse to your doorstep.
Tracking information may take a few hours to become active after dispatch, as it can take time for the courier to update their systems. If you don’t see tracking updates immediately, please check again later.
6. Address Accuracy
It is your responsibility to provide a complete and accurate shipping address during checkout, including any apartment numbers, building names, or specific delivery instructions. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete address information.
If you realize you have provided an incorrect address after placing your order, please contact our customer service team immediately at [email protected]. We will do our best to update the address, but we cannot guarantee changes once the order has been dispatched.
7. Delivery Attempts and Failed Deliveries
Most couriers will make multiple attempts to deliver your package if no one is available to receive it. If delivery attempts are unsuccessful, the courier may leave a notice with instructions on how to collect your package (e.g., from a local pickup location) or arrange a redelivery.
If a package is returned to us because it was unclaimed, refused, or deemed undeliverable (due to an incorrect address or other reasons), we will contact you to arrange for a reshipment. Please note that while our initial shipping is free, reshipping a returned package may be subject to additional shipping costs (which will be communicated to you in advance). If you prefer not to have the package reshipped, we can process a refund for the cost of the items (excluding any non-refundable items as per our Refund Policy).
8. Customs and Import Duties
For international shipments, your package may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are determined by the local customs authority and are the responsibility of the recipient.
Pandorau has no control over these charges, and we cannot predict their amount. If you have questions about potential customs fees, we recommend contacting your local customs office for more information before placing your order.
9. Lost or Damaged Packages
We take great care to package your jewelry securely to ensure it arrives in perfect condition. However, if your package is lost in transit or arrives damaged, please contact us at [email protected] within 7 days of the estimated delivery date.
- For lost packages: We will work with the courier to investigate the issue. If the package is confirmed as lost, we will either send a replacement order or process a full refund, at your discretion.
- For damaged packages: Please provide photos of the damaged item(s) and packaging, along with your order number. We will assess the damage and arrange for a replacement or refund as appropriate.
10. Contact Us
If you have any questions about our shipping process, need help tracking your order, or have concerns about delivery, please don’t hesitate to contact our customer service team at [email protected]. We’re here to assist you and ensure your order reaches you as smoothly as possible.